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Welcome to PUBG
How can we help you today?
Search our knowledge base for answers to common questions
FAQ
GAMEPLAY RELATED
Connection, lag, crashes, and questions about the game.
ACCOUNT MANAGEMENT
Access, login, modify or recovery information.
REPORTS & RESTRICTIONS
Reporting cheats, players, bugs and account restrictions
PURCHASES
Payment errors, missing purchases and refunds.
FAQ
What is Cross Platform Play?
I can't revive anyone!
Why isn't the leaderboard updating?
Where can I find my purchased DLC?
What is the PTS?
My voice chat doesn't work
My disk version of PUBG won't install live title. Only installs PTS.
Is mouse/keyboard supported on PS4?
What is KRAFTON ID?
Linking / unlinking KRAFTON ID
What kind of data does PUBG collect?
What is GDPR?